A Change Manager’s View of U.S. Healthcare Reform

It’s been fascinating to watch the attempts at U.S. healthcare reform over the last year and beyond.  The change management requirements for this monumental effort make multi-process, enterprise outsourcing implementations look like a piece of cake! Ross Douthat’s column in Sunday’s New York Times presents an insightful summary of the challenge, highlighting the complex web … More A Change Manager’s View of U.S. Healthcare Reform

The Folly of Performance Appraisal

  “We need to discuss your performance.” There are few phrases that cast more fear in the hearts of employees. I was talking with a client last week about managing change for their implementation of performance management technology.   After a quick technical chat about scope, the vendor, the timetable, resources and current tools and process, I … More The Folly of Performance Appraisal