I Agree With What I Wanted You to Say But Not With What You Meant

I couldn’t resist sharing this video poking fun at the “Stuff Business People Say.”  It’s funny–and painful–to watch because it hits so close to home. The big lesson?  The use of jargon is a big, flashing neon sign that we need to clarify meaning in plain language.  Yes, it is expedient and nine times out … More I Agree With What I Wanted You to Say But Not With What You Meant

Why Change Is Best Done Naked

The fear of making mistakes is the root of all bureaucracy and the enemy of evolution. Ingvar Kamprad   “I don’t think we’re ready to share anything,” Diana said four months into an eighteen-month IT project implementation. “Help me understand more about that,” Mark replied choking back his exasperation. Only two days earlier Diana, the project leader and a rising … More Why Change Is Best Done Naked

The Missing Part of Change Communication

Maybe it’s time to reevaluate the effort project teams put into change communication. Pick any study that examines the effectiveness of organizational change and somewhere the results will say that communication is one of the most essential ingredients of success. Some recent examples include: A 2016 Robert Half studyreported that 65% of senior manager respondents said that “communicating … More The Missing Part of Change Communication

Change Lessons From the 2016 Presidential Election

No matter your party affiliation, the results of the U.S. presidential election can teach us a lot about change leadership. It’s a lesson, I’m afraid, that both parties will ignore. At the same time, it may point the way for those who are feeling a sense of despair. According to the latest Associated Press tally, Donald Trump … More Change Lessons From the 2016 Presidential Election

The Importance of Trust . . . It’s Not What You Think

A few weeks ago I was talking with a project manager who wanted an assessment of his team’s capability.  The project was moving along without significant problems, but was approaching an intense period with several critical milestones.  The project manager felt unsettled because his team was not providing the analysis and insight he expected. “I don’t think … More The Importance of Trust . . . It’s Not What You Think

What Is Change Management Anyway? (Repost)

  A marketing exec friend of mine gave me a call the other day to catch up.   After swapping stories about families and our current work, he finally asked after years of knowing me, “What exactly is change management anyway?” I had to think for a moment before answering him for a couple of reasons.  First, because he’s … More What Is Change Management Anyway? (Repost)

Revisiting Failure as a Secret to Success

Nobody likes to fail.  We think failure is the opposite of success.  In organization life, failure is unacceptable.  It demands action.  It requires a response.  It gets you fired.  It is better to maintain the status quo and achieve mediocre results than to take a risk and fail. Unless you are an effective change leader. … More Revisiting Failure as a Secret to Success