Category: Organizations

More on the Importance of Emotion When Leading Change

November 30, 2009

John Kotter It is a big deal, as John Kotter suggests.  The reason so many change initiatives fail is that they rely too much on fact gathering, analysis, report writing, and presentations—the logic—instead of an approach aimed at grabbing the feelings that motivate behavior change. This reason for failure can be best understood with a … More More on the Importance of Emotion When Leading Change

BP’s Fiona MacLeod on Change Management

July 27, 2009

It’s always reassuring to see outstanding business executives who understand the importance of the human side of change.  All too often, organization leaders feel so much pressure to get the technical components of an initiative in place, they forget to plan for and manage the human dynamics. Fiona MacLeod, president of BP’s Convenience Retail USA … More BP’s Fiona MacLeod on Change Management