The Missing Part of Change Communication

Maybe it’s time to reevaluate the effort project teams put into change communication. Pick any study that examines the effectiveness of organizational change and somewhere the results will say that communication is one of the most essential ingredients of success. Some recent examples include: A 2016 Robert Half studyreported that 65% of senior manager respondents said that “communicating … More The Missing Part of Change Communication

Change Lessons From the 2016 Presidential Election

No matter your party affiliation, the results of the U.S. presidential election can teach us a lot about change leadership. It’s a lesson, I’m afraid, that both parties will ignore. At the same time, it may point the way for those who are feeling a sense of despair. According to the latest Associated Press tally, Donald Trump … More Change Lessons From the 2016 Presidential Election

The Importance of Trust . . . It’s Not What You Think

A few weeks ago I was talking with a project manager who wanted an assessment of his team’s capability.  The project was moving along without significant problems, but was approaching an intense period with several critical milestones.  The project manager felt unsettled because his team was not providing the analysis and insight he expected. “I don’t think … More The Importance of Trust . . . It’s Not What You Think

Revisiting Failure as a Secret to Success

Nobody likes to fail.  We think failure is the opposite of success.  In organization life, failure is unacceptable.  It demands action.  It requires a response.  It gets you fired.  It is better to maintain the status quo and achieve mediocre results than to take a risk and fail. Unless you are an effective change leader. … More Revisiting Failure as a Secret to Success

Stop Hiding Behind Jargon

One of the surest signs that change leaders don’t know what they are doing is the excessive use of jargon.  It’s easy to spot.  Just listen for words like strategic, alignment, partnering, values, sustained, vision, execution, branding, methodology, governance, scalable, global, integrated, empowerment, enablement, or any other intelligent-sounding, yet empty clichés that assume speakers have … More Stop Hiding Behind Jargon

Context is Everything

At 7:51 am on January 12, 2007, a man wearing a baseball cap, T-shirt and faded jeans entered L’Enfant Plaza in Washington D.C. amid the morning rush of commuters and quietly removed his violin from its case. The violin was the rare Gibson ex-Huberman handcrafted in 1713 by Antonio Stradivari during the Italian master’s “golden … More Context is Everything

Read the Instructions

“When all else fails, read the instructions.” That simple, seven-word warning ought to appear on the instruction manual for everything that comes unassembled.  It should appear in bold face, large font letters on every purchase from Ikea, every home theater system, every backyard play set, and every brightly-colored, multi-part plastic child’s toy packaged in an … More Read the Instructions