A Change Manager’s View of U.S. Healthcare Reform

It’s been fascinating to watch the attempts at U.S. healthcare reform over the last year and beyond.  The change management requirements for this monumental effort make multi-process, enterprise outsourcing implementations look like a piece of cake! Ross Douthat’s column in Sunday’s New York Times presents an insightful summary of the challenge, highlighting the complex web … More A Change Manager’s View of U.S. Healthcare Reform

The Folly of Performance Appraisal

  “We need to discuss your performance.” There are few phrases that cast more fear in the hearts of employees. I was talking with a client last week about managing change for their implementation of performance management technology.   After a quick technical chat about scope, the vendor, the timetable, resources and current tools and process, I … More The Folly of Performance Appraisal

Listening Man

“Listening Man” by The Bees I love this video!  As anyone who reads this blog knows, it is an ode to one of my favorite themes.  The song is by The Bees, an English band from the Isle of Wight, and the terrific actors are Mathew Bayton and Emily Fields. The poor guy listens patiently, … More Listening Man

Managing The Balance Between Conflict and Creativity

Creativity.  Innovation.  Change.  These words represent the standard demands of our current workplaces.  Organizations have spent millions of dollars and countless hours attempting to infuse employees with the mindset and techniques required to live and breathe these values. But the very fuel that feeds these familiar mandates, however, inevitably produces conflict.  Individuals develop new ideas … More Managing The Balance Between Conflict and Creativity

Honest Communication and the Architecture of Change

more about “Facebook COO Sandberg: Honest Communi…“, posted with vodpod I think Facebook’s COO, Sheryl Sandberg, is spot on in her thoughts about authentic communication in the workplace.  It is especially important when we add the pressure of time lines and budget commitments inherent in major change initiatives. No matter how well structured and planned, … More Honest Communication and the Architecture of Change